Privacy Policy

Account Information

When you create an account, we collect:

• Email address (required for login and communication)
• Password (encrypted and stored securely)
• Account creation date and verification status
• Subscription plan and billing preferences

Business Information

To provide our Service, we collect information about your business:

• Shop Details: Shop names, locations, addresses, contact information
• Product Catalog: Product names, descriptions, prices, categories, stock levels
• Sales Data: Transaction records, sale amounts, payment methods, timestamps
• Staff Information: Staff names, roles, permissions, access PINs (encrypted)
• Customer Data: Names, phone numbers, purchase history (only if you collect this)

Usage Information

We automatically collect certain information when you use the Service:

• IP address and general location (city/country level)
• Device type, browser type, and operating system
• Pages visited, features used, and time spent
• Error logs and performance metrics

Payment Information

Payment processing is handled by secure third-party processors. We do not store your full payment card details. Our payment processor collects mobile money account info, card details, and transaction history.

Service Provision

• Create and manage your account
• Enable you to manage shops, products, and sales
• Process transactions and generate receipts
• Track inventory and stock levels
• Manage staff access and permissions
• Generate sales reports and analytics

Billing & Payments

• Process subscription fees according to your plan
• Send billing statements and payment receipts
• Handle refund requests and payment disputes
• Prevent fraud and unauthorized transactions

Communication

• Send account verification emails
• Notify you of subscription renewals and payment issues
• Provide customer support responses
• Send important service updates and announcements
• Deliver marketing communications (only if you opt in)

Improvement & Analytics

• Analyze usage patterns to improve the Service
• Identify and fix bugs and technical issues
• Develop new features based on user needs
• Generate aggregate statistics (anonymized)

We do NOT sell your personal or business data to third parties. We only share your information in limited circumstances:

Service Providers

• Payment Processors: Trusted services to process subscriptions
• Cloud Infrastructure: Secure hosting for database and authentication
• Email Services: Transactional email providers for notifications

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes (court orders, subpoenas)
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Aggregated Data

We may share aggregated, anonymized data that cannot identify you for industry trends, platform statistics, and marketing materials.

Technical Safeguards

• Encryption: All data in transit uses industry-standard protocols
• Password Protection: Passwords are hashed using modern cryptographic algorithms
• PIN Security: Staff PINs are encrypted before storage
• Database Security: Multi-layered access controls and security rules
• Regular Backups: Automated backups for disaster recovery

Access Controls

• Role-based access control (admin, staff, user permissions)
• Session timeouts for inactive accounts
• Activity logging and monitoring

Your Responsibilities

• Keep your password and account credentials secure
• Do not share staff PINs with unauthorized persons
• Report any suspected security breaches immediately
• Use secure devices and networks when accessing the Service

Active Accounts

We retain your data for as long as your account is active and as needed to provide the Service. Sales and transaction data is retained indefinitely unless you request deletion.

Closed Accounts

When you close your account:

• Account credentials are deleted within 30 days
• Business data (shops, products, sales) is retained for 90 days for recovery purposes
• After 90 days, all data is permanently deleted
• Some anonymized aggregate data may be retained for analytics

Legal Requirements

We may retain certain data longer if required by law, for dispute resolution, or to enforce our agreements.

Access & Portability

You can access your data through your account dashboard at any time. You can export your data or request a copy from us.

Correction

You can update or correct your account information and business data directly through the Service.

Deletion

You can request deletion of your account and associated data. Some data may be retained as described in our retention policy.

Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the link in any marketing email or through your account settings.

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the 'Last Updated' date at the top
• Notify you via email for significant changes
• Post a notice on our website

Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us through our contact page or email us directly.